Appointment Policy

As a courtesy to your facialist, please give a 24 hour notice if you need to change your appointment details.

CANCELLATIONS

Cancellations that occur on the day of your appointment (or less than 24 hours to your appointment) will be charged a fee of 100% of the service(s) scheduled.

RESCHEDULES

Reschedules that occur on the day of your appointment (or less than 24 hours to your appointment) will be charged a fee of 100% of the service(s) scheduled.

NO-SHOWS

No-show appointments will be charged a fee of 100% of the service(s) scheduled.

LATE ARRIVALS

Arrivals later than 15 minutes to your appointment will have the option for a reduced treatment time or reschedule to the next availability. Late arrival reschedules will be charged 50% of the service(s) scheduled.

SUBSCRIPTIONS

The appointment policy applies to subscription appointments and you will not lose a session. You will be charged a $30 cancellation fee if you cancel the subscription prior to the 3 month commitment. A subscription plan is only valid for the client who purchased the subscription and is not transferable.

NEW CLIENTS

The cancellation policy applies to new client consultation appointments and you will be charged a $25 fee since the appointment was booked as complimentary.

REFUNDS

If you are not satisfied with your facial treatment, please notify Spa Clarity within 24 hours of your appointment to address your concerns. All services are non-refundable including but not limited to: individual treatments, add-ons, packages, subscriptions, gift certificates, promotional offers, deposits, and applicable fees.

For skincare product refunds, please contact Pomp Beauty and refer to their return policy at https://www.pompbeauty.com/return-policy.

PROVIDER CANCELLATION

If for any reason I must cancel your scheduled appointment, you will have the option to reschedule with a $25 credit or you will receive a refund for any deposit(s) paid.